Service Agreements
Protect your investment with a service agreement tailored to your laboratory's needs. Choose from three levels of coverage, all backed by our certified technicians.
Basic Coverage
Essential preventive maintenance and priority response.
- Annual PM visit
- Priority phone support
- 10% discount on parts
- 4-hour phone response
Comprehensive Coverage
Full coverage including parts, labor, and unlimited PM visits.
- 2 PM visits per year
- All parts included
- All labor included
- 2-hour phone response
- Next-day on-site response
- Software updates
Premium Coverage
Maximum uptime with same-day response and loaner equipment.
- 4 PM visits per year
- All parts and labor
- Same-day phone response
- Same-day on-site response
- Loaner analyzer if needed
- Unlimited technical support